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Our production and delivery times are 6-8 working days, a £5.50 delivery fee will be applied at checkout.
Once our production and quality checks are completed your purchase will be sent via a tracked delivery provider.
We will update you via email with the delivery provider and tracking code to let you know your delivery is on its way…With Love x
Please note we currently only offer delivery to U.K. mainland addresses. To discuss overseas purchases please message us via the form on our Contact Page
All our products are classified as customised and/or made to order and as such we are unable to offer refunds on unwanted purchases for exemptions with full terms and conditions please see below.
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Please note: All our printed products and digital services are classified as customised and/or made to order and as such we are unable to offer refunds on unwanted purchases
*Exemption of policy in the instance of damage in transit. We quality check and securely package all items prior to shipping to ensure you receive your items in the best possible condition, if, however you notice any major damage made in transit to the packaging or content we request you please contact us within 48 hours of receiving the package. We will require digital photographic evidence of any damage to the package and/or content you have received prior to returning the package to us. Once we have received it, we will be able to offer you a replacement or refund on any items damaged in transit.
*Exemption of policy in the instance of customisation error. We take great care in designing your chosen products as ordered. We can, of course, offer replacements or refunds on items that have been made in error on our behalf. Unfortunately, we are unable to offer refunds or replacement on customised items if an error has been made by the customer after the draft image file has been approved via email by the customer. In cases where an error has been made by the customer, we can offer a partial refund of 50% of the retail cost.
For any replacement or refund to be processed, on exemptions listed above, your purchase must be returned to us within 14 days of receipt. Please email us at withlovex.co.uk@gmail.com and provide the following information:
your details
your order number
photos of the damage to or fault with the item and packaging.
We will arrange for a customer returns form to be sent to you via email within 48 hours of receipt of notification and arrange for a designated courier service to collect any damaged or faulty item at our cost.
*We do not provide a designated courier service or cover the cost of returns on items where an error has been made by the customer.
We want you to be happy with your chosen purchase. However, should you be less then satisfied upon receipt of your purchase, for any reason, please let us know via email at your earliest convenience as we are willing to discuss any issues on a case-by-case basis…With Love x