How to Order
Step 1 - Browse all our options and their style and colour selections on offer throughout the site.
Step 2 - Click on the dedicated order button and complete the order form as requested for your chosen option.
Step 3 – Once your order form is submitted we will review your details and respond within 1-2 working days, to the email address provided, with additional information depending on your order as detailed below…
- When ordering any Floral Design - Metal Print simply confirm your order by completing payment via the link provided.
  Once payment is received we will start our printing process and your selected Floral Design - Metal Print will be with you in 5-7 working days.
- When ordering any Custom Floral Design - Metal Print you will receive an email within 1-2 working days containing a draft jpg file with your added custom design details as requested for approval along with a payment link.
  To confirm your order and approve your draft image simply complete payment via link provided.
  Once payment is received we will then start our printing process and your Custom Design - Metal Print will be with you in 5-7 working days.
  We will update you via email with the delivery provider and tracking code to let you know your delivery is on its way.
- When ordering any Custom Floral Design - Digital Service you will receive an email within 1-2 working days containing a draft jpg file with your added custom design details as requested for approval along with a payment link.
  To approve your draft image and confirm your order simply complete payment via the link provided.
  Once payment is received we will then email your final custom digital design as approved. Please Note – No physical product will be made or shipped when purchasing this digital service.
Please note: All our printed products and digital services are classified as customised and/or made to order and as such we are unable to offer refunds on unwanted purchases

*Exemption of policy in the instance of damage in transit. We quality check and securely package all items prior to shipping to ensure you receive your items in the best possible condition, if, however you notice any major damage made in transit to the packaging or content we request you please contact us within 48 hours of receiving the package. We will require digital photographic evidence of any damage to the package and/or content you have received prior to returning the package to us. Once we have received it, we will be able to offer you a replacement or refund on any items damaged in transit.

*Exemption of policy in the instance of customisation error. We take great care in designing your chosen products as ordered. We can, of course, offer replacements or refunds on items that have been made in error on our behalf. Unfortunately, we are unable to offer refunds or replacement on customised items if an error has been made by the customer after the draft image file has been approved via email by the customer. In cases where an error has been made by the customer, we can offer a partial refund of 50% of the retail cost.

For any replacement or refund to be processed, on exemptions listed above, your purchase must be returned to us within 14 days of receipt. Please email us at withlovex.co.uk@gmail.com and provide the following information:

your details

your order number

photos of the damage to or fault with the item and packaging.

We will arrange for a customer returns form to be sent to you via email within 48 hours of receipt of notification and arrange for a designated courier service to collect any damaged or faulty item at our cost.

*We do not provide a designated courier service or cover the cost of returns on items where an error has been made by the customer.

We want you to be happy with your chosen purchase. However, should you be less then satisfied upon receipt of your purchase, for any reason, please let us know via email at your earliest convenience as we are willing to discuss any issues on a case-by-case basis…With Love x
If you would prefer to discuss multiple or bulk orders prior to submitting your order forms, or have any other questions relating to such orders we request that you message us via our contact form or via withlovex.co.uk@gmail.com
We can also arrange a convenient time to talk over the phone, should you prefer to speak to us directly on any enquires …With Love x
All our Floral Designs, Custom Floral Designs, content and logos are registered and protected by copyright law.
None of our Floral Designs, Custom Floral Designs, content and logos purchased or viewed on our site are permitted for resale or reproduction.
How We Use Your Personal Information

Account data - We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.

Transactional data - We may process information relating to transactions, including your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

Notifications - We may send you the notifications related to your orders by email or text message, to keep you up to date with the status of your order.

Correspondence - When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This includes asking you to review our products and services after you have made a purchase.

Marketing and Communications Data - This includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Usage data - We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use. We do this to monitor and improve our website and services. Our website is not intended for children and we do not knowingly collect data relating to children.

How is Your Personal Data Collected?

Via direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms online or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you:

- Apply for our products or services

- Create an account on our website

- Subscribe to our service or publications

- Request marketing to be sent to you

- Enter a competition, promotion or survey

- Give us feedback.

- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. For more information please see our Cookies policy below.

Your information and countries outside Europe

To deliver products and services to you, it is sometimes necessary for us to share or store your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.

About Cookies

We use cookies when you visit our website, for the following purposes to:

- Identify you when you visit our website and as you navigate our website

- Determine if you are logged into our website

- Maintain the state of your shopping cart as you navigate our website

- Help us to analyse the use and performance of our website and services

- To store your preferences in relation to the use of cookies more generally

You can use your browser settings to accept or reject new cookies and to delete existing cookies. If you block cookies, you may not be able to use all the features on our website.

Cookies Used by Our Service Providers

Our service providers use cookies when you visit our website in order to improve the performance of our websites, deliver relevant online advertising and to measure the effectiveness of our marketing communications, including online advertising

These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. This data is mostly aggregated and anonymous. Please note that any advertisers on our site may also use cookies, over which we have no control.

Opting Out

We offer the option to accept or decline at time of entry to site.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase or other transactions.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

Promotional offers from us - We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Your Rights

You have rights relating to your personal information, including the following:

- To be informed about how your personal information is being used

- To access the personal information we hold about you

- To request the correction of inaccurate personal information we hold about you

- To request that we delete your data, or stop processing it or collecting it, in some circumstances

- To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

- To request that we transfer or port elements of your data either to you or another service provider

- To complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.

Updating your Personal Information

If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting us via withlovex.co.uk@gmail.com
Changes to our Privacy Policy

If we change our Privacy Policy, we will post a new version on our website at withlovex.co.uk which will become effective when posted. The new policy will apply to all current and past users of the website and will replace any prior policies that are inconsistent with it.

How to Contact us at With Love x

You can contact us using any of the methods listed below:

Email: withlovex.co.uk@gmail.com